Recoveries Officer

Recoveries Officer
June 27, 2024 administrateur
  • Full Time
  • Nairobi


SHOFCO Overview

Shining Hope for Communities (SHOFCO) is an internationally recognized grassroots organization that unlocks the potential of urban slum dwellers to lead hopeful and fulfilling lives. SHOFCO disrupts survival mode by providing critical services including health care, clean water, education, and economic empowerment; and linking these efforts to a community-led advocacy platform. SHOFCO currently impacts over 2.4 million people across 17 urban slums in Kenya and is the largest employer in Kibera. SHOFCO is a trusted name and service provider in Kibera with a 10-year track record. For more information, please visit /

Job Overview

Reporting to the Credit Officer, the individual will be responsible for all loans monitoring, effective debt recovery, PAR management, generating risk reports and initiatives on service delivery improvement to ensure the Sacco maintains acceptable levels of credit risk.


Job Code – SJ/20

Location – Nairobi

Department – Operations Function

Reports  to Credit Officer

Travel Required – When advised or necessary

Terms – 2-year contract, renewable on performance

Work Pattern/Hours – As per the Sacco’s HR Policy. Full time

Key Responsibilities / Duties/ Tasks


  • Systematic monitoring and collection of all delinquent cases for watch, sub-standard, doubtful, and loss internally or through external agencies
  • Recovery management and maintaining default rate at stipulated levels
  • Circulation of default notices and reminders to loan defaulters.
  • Drawing payment plans with debtors and keeping their records for audit purposes
  • Ensuring payment plans are honoured by debtors as per the agreement and keeping track of account movement.
  • Preparing of accurate account level collection report on a monthly basis
  • Devise means and/or advice on any best way to manage risk exposures in the society.
  • Attending to members inquiries/concerns on matters relating to their defaulted accounts
  • Enhance Customer relations during debt recovery processes
  • Develop a comprehensive debt recovery strategy and plan for the Sacco
  • Listing of all defaulters with CRB and frequent updates of their records
  • Assigning members’ loan accounts in default to debt collectors.
  • Manage relations and direct follow-up with external credit service providers i.e. Debt collectors, Tribunal lawyers, valuers, auctioneers, private investigators etc. and ensure they perform their functions optimally
  • Ensure timely and accurate defaulters reporting for management decision-making on the Non-performing loans
  • Devise means and/or advice on any best way to manage risk exposures in the society.
  • Any other duty assigned by the management from time to time.

Job Competencies (Knowledge, Experience and Attributes / Skills).

Essential skills and Key Attributes

  • Familiar with Sacco laws and regulations
  • A person of integrity, team player with effective communication skills
  • Excellent in analytical, interpersonal and team management skills
  • Sacco lending experience
  • A proactive person and have initiative.
  • A firm and assertive character.


  • A Business related degree or its equivalent from a recognized institution.
  • CPA Part 2 (Sec. IV)
  • Professional Qualification in credit management will be an added advantage.
  • At least 3 years’ experience in debt recovery in a financial institution.
  • How to Apply

    We are an equal opportunity employer and value diversity in our organization, all interested applicants should send their applications together with a detailed Cover letter and CV to [email protected] with a clear subject line “Recoveries Officer”. Female candidates are highly encouraged to apply. Only shortlisted candidates will be contacted.   Applications should reach us no later than 8th July 2024. 

To apply for this job email your details to