ICT Officer

ICT Officer
June 28, 2024 administrateur
  • Full Time
  • Nairobi


SHOFCO Overview

Shining Hope for Communities (SHOFCO) is an internationally recognized grassroots organization that unlocks the potential of urban slum dwellers to lead hopeful and fulfilling lives. SHOFCO disrupts survival mode by providing critical services including health care, clean water, education, and economic empowerment; and linking these efforts to a community-led advocacy platform. SHOFCO currently impacts over 2.4 million people across 17 urban slums in Kenya and is the largest employer in Kibera. SHOFCO is a trusted name and service provider in Kibera with a 10-year track record. For more information, please visit www.shofco.org / www.shofcosacco.com

Job Overview

Reporting to the Head of Operations, the individual will be responsible for managing the ICT department of the Sacco, infrastructure implementation, projects, system security, data security, and disaster recovery.


Job Code – SJ/11

Location – Nairobi

Division – Operations Function

Reports  to Head of Operations

Travel Required – When advised or necessary

Terms – 2-year contract, renewable on performance

Work Pattern/Hours – As per the Sacco’s HR Policy. Full time

Key Responsibilities / Duties/ Tasks


  • Monitor Systems and infrastructure to ensure high availability of their services.
  • Identify user needs report them to the ICT Manager.
  • Sets up and configures desktops computers, and peripherals.
  • Test Systems, devices, and applications before they are deployed to users.
  • Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalates to the other technical resources as appropriate.
  • Administer user accounts in all Sacco systems
  • Provide Helpdesk reports to the ICT Manager monthly
  • Provide basic user support for all staff across the branches
  • Provide weekly helpdesk reports to ICT Manager
  • To provide first line ICT technical support; answering support queries via phone, email and in person.
  • Support users in the use of computer equipment, ICT Systems, and another Office applications.
  • Installing and configuring computer hardware operating systems and applications
  • Repairing/upgrading PC hardware and software, including scheduled maintenance
  • Routine hardware and software preventive maintenance.
  • Accurately diagnosing and resolving ICT related issues.
  • Running of end of day, end of month or end of year procedures in the ERP System.
  • Oversee all ICT projects at the Sacco from time to time
  • Manage and maintain relationships with all technology vendors at the Sacco
  • Liaison officer with SHOFCO in management and maintenance of an effective ICT department at the Sacco
  • Maintain scheduled back-ups as per ICT policy
  • Any other duties assigned from time to time.

Job Competencies (Knowledge, Experience and Attributes / Skills).

Essential skills and Key Attributes

  • Hands-on experience in networking, routing, and switching.
  • Must be conversant with common operating systems and database administration.
  • Experience with active directory administration.
  • Practical knowledge/working and administration in the current Microsoft server and Linux operating systems DBMS such as SQL and Oracle.
  • Practical knowledge and experience working with Microsoft Dynamics 365 Business Central ERP system is preferred


  • A Bachelor’s degree in computer science or a related ICT field
  • A diploma in an IT-related field will be added advantage.
  • Proven 3 years related work experience preferably with deposit-taking Sacco
  • Professional certification in ICT fields (Cisco, CISM, CISA, or similar certification) will be an added advantage
  • How to Apply

    We are an equal opportunity employer and value diversity in our organization, all interested applicants should send their applications together with a detailed Cover letter and CV to [email protected] with a clear subject line “ICT Officer”. Female candidates are highly encouraged to apply. Only shortlisted candidates will be contacted.   Applications should reach us no later than 8th July 2024. 

To apply for this job email your details to recruitment@shininghopeforcommunities.org